The practice welcomes all feedback. Positive comments boost staff morale, but constructive feedback is just as important because it helps us improve our services. We want every patient to have the best possible experience, and we can only learn from mistakes when concerns are shared with us directly and with enough detail for us to understand what happened.

Social media often gives frustrated patients a space to vent, but these posts usually lead to one‑sided discussions that don’t help us make improvements. While general criticism can feel disheartening, it rarely causes lasting harm to the practice. However, personal or negative comments aimed at individual staff members are different and can be very damaging — this is something we take seriously.

Use of Social Media & Respect for Our Team

We understand that social media is an important way for people to communicate, and the practice also uses Facebook and other platforms to share information quickly with our patients. We welcome feedback in any form, especially when it helps us improve. Any genuine concerns raised through the proper channels will always be looked into. We do occasionally see posts online that are personal or abusive towards staff, and we have also received anonymous letters of a similar nature. We will respond to these, and this kind of behaviour is not acceptable.

Our Expectations

• We cannot tolerate abusive comments about individual members of our team.
• We cannot accept anonymous hate mail.
• We cannot accept threats to post defamatory or abusive comments online.

What Happens If Abuse Continues

• We may send a warning letter explaining that continued behaviour could lead to removal from our patient list because it damages the doctor–patient relationship.
• Any hate mail received will be reported to the police.

We are here to care for our patients, and our team deserves to work in a safe, respectful environment. Constructive feedback is always welcomed — abuse is not.