We are asking all our patients to use an online form to contact the surgery.  This will apply to anything you would normally call the surgery about; to book a routine or urgent appointment, request a prescription, and let us know about changes to your treatment or medication, to follow up results and all other administrative and clinical queries.

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‘Our aim is to provide the best possible health care for you and your family.’ Our practice is classified as semi-rural, based in a purpose built health centre in the heart of the community in Holmes Chapel.

We have a growing practice population, currently around 13,000 patients, served by an extended Primary Health Care Team including doctors, practice and community nurses, reception staff, physiotherapists and health visitors. We are part of the NHS Cheshire and Merseyside Integrated Care Board.

Mission Statement 

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and community.

Our Vision

• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our doctors and staff are approachable, respectful and patient focused.
• We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and nurses.
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
• We work with our local rural community to provide local services for our patients.

Our Values

We are accountable:

We ensure we take responsibility for our actions and are open and transparent to the people who use our service.

We are fair:

We are consistent in the way we deal with people, both patients and the team, we act courteously, show consideration, compassion and understanding valuing each person as an individual.

We are professional:

We strive to achieve excellent medical care for our patients as well as being responsive to the needs of our community.

We are innovative:

We use all available resources including technology to provide the best service we can.

We listen to our patients and teams to review the service we provide and improve where possible.

We are caring:

We put our patients in our local community at the heart of all we do.

We are sure you will enjoy working at this organisation and look forward to a long and positive working relationship.

Village Directory September 2025

 Holmes Chapel Health Centre Patient Panel Group Update

The Holmes Chapel Health Centre (HCHC) has had a busy few months and we would like to share some key updates with patients and the wider community.

New Faces in the Dispensary
We are pleased to welcome two new members of staff to our dispensing team. As demand for services grows, additional support in the dispensary ensures that we can continue to provide an efficient, safe, and friendly service to patients collecting their prescriptions. Our new staff are already making a positive impact, and we know patients will appreciate their professionalism and dedication.

Rising Demand and Triage Pressures
Over the past two months, the health centre has received more than 9,000 triage requests, making us the second busiest practice in the North West. This level of demand demonstrates the trust patients place in the centre, but it also underlines the significant pressures faced by both clinical and administrative teams.

Electronic Prescription Service (EPS) – Now for All Patients
We are delighted to confirm that the Electronic Prescription Service (EPS) is now running for all patients. This system streamlines the way prescriptions are managed, reducing paper use and speeding up the process. All patients can now track the status of their prescriptions directly through the NHS App, offering reassurance and convenience. EPS is already helping to improve efficiency for both patients and staff.

Strong Results in the Latest Patient Survey
The latest patient survey has once again highlighted the strengths of the health centre. 75% of patients rated their overall experience as good or very good, which is notably higher than the national average. In addition, 92% of patients reported that they have high trust and confidence in HCHC. These results reflect the ongoing hard work of all staff members and the positive relationships built with our local community.

Missed Appointments – A Call for Patient Support
Unfortunately, missed appointments remain a challenge. Last month alone there were 195 missed appointments, equating to more than 48 hours of wasted clinical time. This has a direct impact on waiting times and the ability of staff to see other patients who need care. We kindly remind patients to cancel appointments they no longer need—doing so helps everyone.

NHS App Help Session
For those who would like guidance in using the NHS App—for booking appointments, checking results, or tracking prescriptions—the next help session will be held on Wednesday 9 October, 10:00–12:00 at the health centre. Volunteers and staff will be on hand to offer practical support and answer questions.

The Patient Panel Group would like to thank all patients for their continued support and engagement. Together, with the hard work of the HCHC team, we continue to build a strong, responsive, and trusted health service for Holmes Chapel.

Justin Snell, Chair HCHC PPG

To ensure you receive the safest and most appropriate care, NHS guidelines mean we’re unable to provide medical advice while you’re abroad. This includes, telephone consultations, video consultations as well as any verbal or digital conversations with any member of the Practice team. GP's and medical professionals are in breach of their NHS indemnity if they do so, please don't put them in a difficult position. If you need help during your travels, please access local medical services, and we’ll be ready to support you as soon as you’re back home.

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online.

For more information click here