Information for all of our patients.
Within the next few weeks, we will be commencing a long awaited and much needed extension to the health centre. This will add a number of consulting rooms to the building, and will also see redevelopment of the waiting room, the reception and the dispensary. This is needed due to the expanse in population, and will be partially funded by NHS England, and partially by the GP Partners. There will be inevitable disruption during the build which we anticipate will last around 6 months. We will try to keep this to an absolute minimum, but ask our patients to please bear with us while we make these essential changes to the building, which will ultimately benefit all.
Dr Nicola Hulme on behalf of the GP Partners
Changes to the Appointment System
In response to the demand of appointments, feedback from our patients and our growing population we are now operate a Triage Appointment System. This system involves the Receptionist taking more details in order to ensure you see the correct person at the correct time.
We are using Care Navigation to book your appointment. Our Reception Team are trained to book you the most appropriate appointment, which may not automatically be with a GP.
In order for the Triage Team to deal with your call efficiently the Receptionist will ask you basic questions, please help us to help you by answering the Receptionist's questions.
If the GP has asked you to make a follow up appointment, or you have received a letter requesting you make an appointment this will be dealt with by the Reception Team.
All clinically urgent issues will be dealt with the same day.
Flu Catch Up 2019
Please ask at reception to book in for your flu vaccination.
We now have a selection of dates throughout November for all patients aged over 65, and those aged 18 - 64 who are in an at risk group.
Appointments are also available for patients aged 5-17 years in an at risk group. Please ask at reception.
Parents or guardians of patients aged 2-4 years will be receiving a letter inviting them to book into a specific clinic. Please let the Receptionist know if you have not received your child’s letter.
STAFF TRAINING CLOSURE DAYS
Wednesday 4th December 2019 1pm - 6:30pm