MAKING AN APPOINTMENT
In response to the demand of appointments, feedback from our patients and our growing population we are now operate a Triage Appointment System. This system involves the Receptionist taking more details in order to ensure you see the correct person at the correct time.
We are using Care Navigation to book your appointment. Our Reception Team are trained to book you the most appropriate appointment, which may not automatically be with a GP.
If you require an appointment to see your GP you will be places on a Triage list and our Triage Team will call you to assess who would be the best person to see you and when that would be. The Triage Team comprises of GP's and nurse Practitioners.
In order for the Triage Team to deal with your call efficiently the Receptionist will ask you basic questions, please help us to help you by answering the Receptionist's questions.
If the GP has asked you to make a follow up appointment, or you have received a letter requesting you make an appointment this will be dealt with by the Reception Team.
Please note it will no longer be necessary to queue at Reception to obtain an appointment as all appointments for a GP will be put on the Triage List and patients will be called back. If your problem is not urgent for the same day please avoid phoning between 8am and 9am.
All clinically urgent issues will be dealt with the same day.